Question 1

How long does it take to get set up?

Accepted Answer

Most businesses are processing payroll within one to two weeks. We handle the heavy lifting — in most cases, we can pull over 90% of what we need directly from your current provider's system. You don't need to gather stacks of reports or dig through files.

Question 2

What do I need to get started?

Accepted Answer

Honestly, not much. We retrieve most of your employee data, tax accounts, and payroll history directly from your current provider's portal or software. You'll just need to verify a few details and sign authorizations. The whole point is to make this painless — no homework, no anxiety.

Question 3

Can you help if I've been doing payroll manually?

Accepted Answer

Absolutely. Many of our clients started with spreadsheets or paper checks. We'll get you set up properly, make sure you're compliant going forward, and catch up on any missed filings if needed.

Question 4

Do I need a minimum number of employees?

Accepted Answer

No. We work with businesses from one employee to hundreds. Our service scales with you — whether you're a solo owner paying yourself or a growing company adding new hires every month.

Question 5

How much does your payroll service cost?

Accepted Answer

Pricing depends on the number of employees, pay frequency, and which services you need. We don't publish one-size-fits-all pricing because every business is different. Book a call and we'll give you a straightforward quote — no pressure, no surprises.

Question 6

Are there hidden fees?

Accepted Answer

No. We quote you a clear price that includes payroll processing, tax filing, direct deposit, year-end W-2s, and access to your dedicated service team. If you need add-on services like time tracking or HR tools, we'll tell you upfront what those cost.

Question 7

Is a full-service provider more expensive than DIY software?

Accepted Answer

It can be slightly more per month, but most clients find it saves money overall. DIY software still requires your time to run payroll, troubleshoot errors, and stay current on tax law. When you factor in the hours you spend — plus the risk of penalties from mistakes — full-service typically costs less than doing it yourself.

Question 8

Can I change my plan as my business grows?

Accepted Answer

Yes. We add services, employees, and features as you need them. No long-term contracts that lock you into a plan that doesn't fit anymore.

Question 9

What if I'm in the middle of the year — can I still switch?

Accepted Answer

Yes. While January is the cleanest time to switch, we handle mid-year transitions all the time. We'll import your year-to-date payroll data so everything stays accurate for tax reporting.

Question 10

Will my employees notice the switch?

Accepted Answer

Only that things got better. Direct deposits continue without interruption, and employees get access to a self-service portal for pay stubs, W-2s, and tax forms. We handle all the backend changes.

Question 11

What if my current provider makes it difficult to leave?

Accepted Answer

We've seen it all. Some providers drag their feet on releasing data or charge exit fees. We know how to navigate this and can pull most of what we need directly from your current provider's system. You won't be stuck in the middle.

Question 12

How do you make sure nothing falls through the cracks during the switch?

Accepted Answer

We follow a detailed onboarding checklist — every tax account, every deduction, every employee detail is verified before we run your first payroll. We pull your data directly from your current provider and do a parallel check against their last report to make sure the numbers match.

Question 13

What kind of support do I get?

Accepted Answer

A dedicated team that knows your business. Call us, email us, or schedule a video meeting. You'll work with the same people every time — no call centers, no ticket queues, no starting over with a stranger.

Question 14

How quickly do you respond?

Accepted Answer

Within four business hours for most inquiries, often the same hour. For urgent payroll issues — like a missed deadline or an employee pay problem — we prioritize and get it handled immediately.

Question 15

Do I get a dedicated point of contact?

Accepted Answer

Yes. You'll have a primary account specialist who knows your setup, your employees, and your preferences. When they're unavailable, their teammates are fully up to speed on your account.

Question 16

Can I reach someone outside business hours?

Accepted Answer

Our standard hours are Monday through Friday, 9am to 4pm Mountain Time. For payroll emergencies outside those hours, we have processes in place to make sure critical issues don't wait until morning.

Question 17

Do you handle Colorado FAMLI?

Accepted Answer

Yes. We configure FAMLI deductions, manage the employer and employee premium splits based on your headcount, handle quarterly reporting, and keep everything current as rates and rules change. It's included in our standard service — not an add-on.

Question 18

What about COMPS and other Colorado-specific rules?

Accepted Answer

We stay on top of all of them — the Colorado Overtime and Minimum Pay Standards (COMPS) Order, equal pay transparency requirements, pay stub disclosure rules, and local ordinances that vary by city. When regulations change, we update your setup proactively. You don't have to ask.

Question 19

Do you handle multi-state payroll if I have employees outside Colorado?

Accepted Answer

Yes. While Colorado is our specialty, we process payroll for employees in all 50 states. We'll make sure you're compliant with each state's withholding, unemployment, and reporting requirements.

Question 20

Will you help if I get audited or receive a notice from the state?

Accepted Answer

Absolutely. If you receive a notice related to payroll taxes or compliance, we'll help you understand it, respond to it, and resolve it. If the issue stems from something we filed, we handle it entirely — including any penalties.

Question 21

What payroll platform do you use?

Accepted Answer

We run on iSolved People Cloud — an enterprise-grade platform used by thousands of businesses nationwide. It handles payroll, HR, time tracking, benefits, and more in one system. You get the power of a big platform with the personal service of a local team.

Question 22

Can my employees access their own pay stubs and tax forms?

Accepted Answer

Yes. Every employee gets a self-service portal where they can view pay stubs, download W-2s, update direct deposit info, and manage their personal details. It works on desktop and mobile.

Question 23

Does the platform integrate with my accounting software?

Accepted Answer

Yes. iSolved integrates with QuickBooks, Xero, Sage, and other popular accounting platforms. We'll help you set up the integration so payroll data flows into your books automatically — no manual journal entries.

Question 24

Do you offer time tracking and scheduling?

Accepted Answer

Yes. iSolved includes time and attendance tools — employees can clock in from a computer, mobile app, or physical time clock. Hours flow directly into payroll, eliminating manual entry and reducing errors. We also offer scheduling for businesses that need it.

Question 25

Is my data secure?

Accepted Answer

Yes. iSolved maintains SOC 1 Type II certification and uses bank-level encryption for all data in transit and at rest. Your employees' Social Security numbers, bank accounts, and personal information are protected by the same security standards used by major financial institutions.

Question 26

What happens if there's a tax filing error?

Accepted Answer

We guarantee accurate tax filings. If we make an error, we fix it and cover any resulting penalties. That's our commitment — and one of the main reasons businesses choose a full-service provider over doing it themselves.

Question 27

What happens if your team is unavailable — does my payroll still run?

Accepted Answer

Yes. We're a team, not a one-person operation. Multiple specialists are cross-trained on your account, so payroll runs on schedule regardless of vacations, sick days, or turnover on our side. The platform itself is cloud-based with 99.9% uptime.

Frequently Asked Questions

Getting Started

Pricing & Value

Switching Providers

Service & Support

Colorado Compliance

Platform & Features

Security & Reliability

Still Have Questions? Let's Talk.